Jobs at guitarguitar

Location: Newcastle

About the Role

guitarguitar is the UK’s largest guitar retailer and it’s an exciting time to join us. As we move to grow our business further we are looking to innovate and expand our customer facing operation to better serve musicians everywhere. This new function will be an opportunity for the right individuals to form part of the project which moulds our future so we’re looking for detail-driven, customer-obsessed individuals to be the backbone of the guitarguitar customer experience.

As a key member of our Customer Experience Team, you’ll be the first point of contact for our customers, providing end-to-end support across their entire journey. You’ll play a vital role in delivering our industry-leading omni-channel experience, reflecting guitarguitar’s values and commitment to outstanding customer care in every interaction.

You will demonstrate a customer-first mentality across all communication channels, including phone, email, and live chat guiding other musicians of all levels to the right solutions for them by accurately identifying and providing tailored recommendations.

What We’re Looking For

The ideal candidate will:

• Have exceptional attention to detail, ensuring every customer interaction removes friction, builds confidence, and maximises sales opportunities.
  
• Be motivated by results, with success measured through winning new customers, retaining existing ones, and driving repeat in-store engagement.
  
• Build strong customer relationships through confident, engaging communication that drives new business and exceeds customer expectations.
  
• Have a strong knowledge of guitars and related product groups
  

Core Strengths

• Highly organised and reliable
  
• Commercially aware with a strong understanding of customer value
  
• Excellent written and verbal communication
  

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
  
• Outstanding staff purchase scheme
  
• 28 days annual leave, increasing with length of service
  
• Workplace pension scheme
  

Note: Employees become trust beneficiaries after 6 months.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Customer Experience Advisor - Sales”, alternatively, come in store and hand in your CV in person!

This position is full-time and permanent.

Salary will be dependent on experience and will be discussed upon application.

Location: Newcastle

About the Role

guitarguitar is the UK’s largest guitar retailer and it’s an exciting time to join us.. As we move to grow our business further we are looking to innovate and expand our customer facing operation to better serve musicians everywhere. This new function will be an opportunity for the right individuals to form part of the project which moulds our future so we’re looking for detail-driven, customer-obsessed individuals to be the backbone of the guitarguitar customer experience.

As a key member of our Customer Experience Team, you’ll be the first point of contact for our customers, providing end-to-end support across their entire journey. You’ll play a vital role in delivering our industry-leading omni-channel experience, reflecting guitarguitar’s values and commitment to outstanding customer care in every interaction.

You will demonstrate a customer-first mentality by proactively identifying and offering tailored recommendations and solutions throughout the customer order journey, meeting each customer's specific needs and requirements via phone or by email.

What We’re Looking For

The ideal candidate will:

• Have exceptional attention to detail, providing clear, thoughtful support that removes friction and gives customers confidence at every stage of their journey.
  
• Be motivated by results, with success seen in customer trust, long-term relationships, and continued in-store engagement.
  
• Build strong customer relationships through engaging, thoughtful communication that helps customers feel confident at every stage of their journey.
  
• Have a strong knowledge of guitars and related product groups
  

Core Strengths

• Highly organised and reliable
  
• Commercially aware with a strong understanding of customer value
  
• Excellent written and verbal communication
  

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
  
• Outstanding staff purchase scheme
  
• 28 days annual leave, increasing with length of service
  
• Workplace pension scheme
  

Note: Employees become trust beneficiaries after 6 months.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Customer Experience Advisor - Post Sale”, alternatively, come in store and hand in your CV in person!

This position is full-time and permanent.

Salary will be dependent on experience and will be discussed upon application.

Location: Epsom

Guitarguitar is looking to add a full-time member of staff to our team in the Epsom Digital & Pro Audio department.

As a member of our sales team, you will represent both guitarguitar, the UK’s biggest guitar retailer, and the legendary brands and manufacturers we partner with as we grow the success of our ever expanding Digital & Pro Audio department.

Essential to this role is an ability to sell, demonstrate Pianos, keys, PA, Electronic Drums, Recording Equipment & Synths to excite and inspire the loyal customers who visit our stores and who make our business what it is. 

You will be working directly under the supervision of our Store Management Team.

The successful candidate will:

• Have an excellent understanding of Pianos, keys, electronic drums, PA, musical and recording equipment.
• Excel at demonstrating the above products to a good standard and always aim to inspire beginners and experienced musicians alike.
• Be confident dealing with our customers face-to-face, on the phone, via email, and across social media.
• Be proactive in learning new products as and when they are released in order to keep up with an ever evolving market.
• Be passionate about making guitarguitar an outstanding place to visit for all things music-related.
• Take pride in finding great solutions for customers and working as part of a fantastic team.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust, with entitlement to EOT bonuses.*
• Outstanding staff purchase scheme
• Work for an expanding & ambitious market leader
• 28 days annual holiday
• Workplace pension scheme
• We have fun at work!

*Employees become beneficiaries of the trust after 6 months service

Ongoing training will be provided to the successful candidate in relevant product areas as well as on all company procedures, systems, policies and practices.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Digital & Pro Audio Sales - Epsom”, alternatively, come in store and hand in your CV in person!

This position is full-time and permanent.

Salary will be dependent on experience and will be discussed upon application.

Location: Camden

About the Role:

As a member of the Store Management Team the Assistant Manager (Stockroom) will oversee and guide the day to day function of our stockroom, storage and dispatching function ensuring the efficient, accurate and timely handling, processing, online fulfilment and storage of our inventory. 

Duties:

• Building and leading a highly efficient team in the back of house operations; training, managing timescales, coaching staff, working against business-wide metrics for excellence and sharing best practices.
• Delivering a highly organised and functional stockroom and dispatching operation. 
• Maintaining and improving organisation of the stockroom and running of the back of house goods in/ goods out procedures.
• Managing stock; using an intelligent and considered approach to maintain, question and develop stock management and our dispatch process.
• Improve working culture and practices within the team
• Manage and schedule stock takes and other stock management procedures to minimise Dispatch issue occurrence rate and improve overall health and accuracy of stock
• Provide shop floor management support when needed.

Responsibilities:

• The day to day running of the stockroom, working with the Store Management Team
• Lead, inspire and motivate the back of house team; helping and supporting them to achieve the store’s goals and meet company standards and objectives
• Improve and maintain stock accuracy. 
• Complete store admin accurately, ensuring compliance with company policies and procedures
• Maintain clean, organised and efficient stockroom

We are looking for someone who has excellent communication skills and enjoys interacting with others within the team and outwith. The successful candidate will have experience managing and operating in a busy retail stockroom environment.

You will be knowledgeable about and experienced with the products we sell as well as having a passion for empowering the musicians of today and tomorrow.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust, with entitlement to EOT bonuses.*
• Outstanding staff purchase scheme
• Performance-related bonus scheme 
• Work for an expanding & ambitious market leader
• We have fun at work and do what we love!

*Employees become beneficiaries of the trust after 6 months service

To be considered for this role you must…

• Have a solid understanding of guitars, musical instruments, and the music industry.
• Be passionate about driving the commercial performance of the store on an individual and overall basis
• Think commercially and with a “customer first” mentality, aligning the Retail business for success and growth
• Be able to inspire, train, motivate and coach individuals and groups to improve their sales process and identify opportunities for sales through training sessions, providing written guidance as well as leading meetings and group sessions
• Be confident working within the Store Management team 
• Be competent in handling day to day escalations, complaints and operational challenges where necessary
• Possess excellent verbal and written communication skills.
• Have experience running and improving stockroom, Warehouse or retail back-end operations.

This is a full time position working 5 days from 7, the role reports to our Store Manager and Assistant Manager(s).

HOW TO APPLY

To apply, please submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “ Assistant Manager (Stockroom) - Camden.