Jobs at guitarguitar
Interested in joining us? Check out our current vacancies below.
guitarguitar is the UK’s biggest retailer of guitars, and the key UK partner of internationally renowned brands such as Gibson, Fender, Taylor and Martin. Founded in Scotland in 2004, the company has expanded to 6 stunning retail stores across the UK and an industry-leading online presence, listed in the UK’s top 100 online retailers. In 2022 we announced our move to Employee Ownership and opened a new dedicated fulfilment centre and HQ, to consolidate and strengthen our position in the UK market and as part of our commitment to delivering a truly best-in-class experience to our customers.
Welcoming Applications from Recently Redundant PMT Staff
We were saddened to hear about the recent job losses at PMT. At guitarguitar, we understand how challenging redundancy can be, and we want to offer our support to the hardworking staff affected. If you have recently been made redundant from PMT and are passionate about music, retail, or customer service, we encourage you to apply for opportunities with guitarguitar, whether we have an open role which currently matches your skills and experience or not. We would love to hear from you.
To express your interest please email your CV to jobs@guitarguitar.co.uk with a covering letter explaining what areas of the business interest you and why you might be a great fit for guitarguitar. Join our team of employee-owners and continue to share your passion for music.
Current Vacancies
Store Sales & Content
Location: Epsom/Camden
Job Description
We’re looking for a dynamic, self-motivated individual to join our team in a split full-time role across our Southern stores. The role will be split, with half your time spent generating engaging content for all our social platforms, ensuring everything aligns with guitarguitar’s marketing strategy, and half on Store Duties, delivering outstanding customer service and driving sales.
Key Responsibilities
Content Creation & Social Media (50%, circa 17.5- 20 hrs a week)
- Plan & create high-quality content (photos, videos, stories, posts) for all social media platforms and website, in line with the guitarguitar’s Marketing strategy
- Collaborate closely with the marketing team to ensure brand consistency, suitable standards of content and campaign alignment
Store Duties & Sales (50%, circa 17.5- 20 hrs a week)
- Deliver outstanding customer service, offering expert advice and product recommendations
- Drive sales and help customers find their perfect gear
- Follow our sales methodology to grow margin, basket size and value
- Support with merchandising, stock management, and maintaining store standards
- Open and close the store as a key holder, ensuring security and operational procedures are followed
About You
- Self-motivated, creative, and passionate about music and social media
- Aware of current social media trends, styles and strategies
- Confident with content creation (photo/video/editing) and familiar with major social platforms (Instagram, TikTok, Facebook, YouTube etc.)
- Excellent communication and interpersonal skills
- Retail or sales experience preferred
- Trustworthy and reliable, with experience or readiness to take on key holder responsibilities
- Willingness to work across Epsom, Birmingham and Camden locations as required
Reports to:
- Store Manager
This is a fully onsite role with flexible shifts—working 5 days out of 7, often outside normal shop hours to film content when the store is quiet. London salary applies.
Interested? If you're creative, results-driven, and ready to make an impact, please email Alessandra Ross at alessandra@guitarguitar.co.uk including your cv and a cover letter detailing why you feel your skills and experience are aligned with this role. The closing date for applications is Sunday 10 August 2025.
Customer Sales Advisor - ONLINE
Location: Newcastle
About the Role
We’re looking for a sales-driven individual to join our team of online experts, connecting with customers via phone, email, and LiveChat. As a Customer Sales Advisor, your primary goal will be to drive sales by inspiring customers with your product knowledge, finding tailored solutions, and providing an exceptional customer experience that builds lasting relationships.
What We’re Looking For
If you have a passion for sales and a love for guitars, we want to hear from you. The ideal candidate will:
- Be motivated by hitting sales targets and exceeding customer expectations.
- Have a solid understanding of guitars, musical instruments, and the music industry.
- Be confident in selling and influencing customers over phone, email, and LiveChat.
- Possess excellent verbal and written communication skills, with the ability to excite and inspire.
- Stay proactive in learning about new products to stay ahead in a competitive market.
- Be a natural problem solver, focused on delivering outstanding solutions.
What We Offer
- Employee Ownership Trust (EOT): share in our success through bonuses
- Outstanding staff purchase scheme.
- Performance bonuses.
- 28 days annual leave, increasing with service.
- Workplace pension scheme.
Note: Employees become trust beneficiaries after 6 months.
How to Apply
Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: "Customer Sales Advisor - ONLINE."
If you don’t see a role that fits your skills and experience, we’d still love to hear from you. Feel free to send us your CV and a brief introduction, and we’ll keep you in mind for future opportunities.
We do not offer fully remote positions. Depending on the role, our teams work in a hybrid or on-site capacity to foster collaboration and maintain a strong team culture.
