Jobs at guitarguitar
guitarguitar is the UK’s biggest retailer of guitars, and the key UK partner of internationally renowned brands such as Gibson, Fender, Taylor and Martin. Founded in Scotland in 2004, the company has expanded to 6 stunning retail stores across the UK and an industry-leading online presence, listed in the UK’s top 100 online retailers. In 2022 we announced our move to Employee Ownership and opened a new dedicated fulfilment centre and HQ, to consolidate and strengthen our position in the UK market and as part of our commitment to delivering a truly best-in-class experience to our customers.
Interested in joining us? Check out our current vacancies below.
Customer Sales Advisor - ONLINE
Location: Newcastle or Glasgow
About the Role
We’re looking for a sales-driven individual to join our team of online experts, connecting with customers via phone, email, and LiveChat. As a Customer Sales Advisor, your primary goal will be to drive sales by inspiring customers with your product knowledge, finding tailored solutions, and providing an exceptional customer experience that builds lasting relationships.
What We’re Looking For
If you have a passion for sales and a love for guitars, we want to hear from you. The ideal candidate will:
- Be motivated by hitting sales targets and exceeding customer expectations.
- Have a solid understanding of guitars, musical instruments, and the music industry.
- Be confident in selling and influencing customers over phone, email, and LiveChat.
- Possess excellent verbal and written communication skills, with the ability to excite and inspire.
- Stay proactive in learning about new products to stay ahead in a competitive market.
- Be a natural problem solver, focused on delivering outstanding solutions.
What We Offer
- Employee Ownership Trust (EOT): share in our success through bonuses
- Outstanding staff purchase scheme.
- Performance bonuses.
- 28 days annual leave, increasing with service.
- Workplace pension scheme.
Note: Employees become trust beneficiaries after 6 months.
How to Apply
Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: "Customer Sales Advisor - ONLINE."
Location: Epsom
guitarguitar is looking to add a full-time member of staff to our team in Epsom.
As a member of our sales team, you will represent both guitarguitar, the UK’s biggest guitar retailer, and the legendary brands and manufacturers we partner with.
Essential to this role is an ability to sell, demonstrate products and excite and inspire the loyal customers who visit our stores and who make our business what it is.
You will be working directly under the supervision of our Store Management Team.
A successful candidate will:
- Have an excellent understanding of guitars, musical and recording equipment.
- Excel at demonstrating products to a good standard and always aim to inspire beginners and experienced musicians alike.
- Be confident dealing with our customers face-to-face, on the telephone, via email, and across social media.
- Be proactive in learning new products as and when they are released in order to keep up with an ever evolving market.
- Be passionate about making guitarguitar an outstanding place to visit for all things music-related.
- Take pride in finding great solutions for customers and working as part of a fantastic team.
Benefits:
- guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust *
- Outstanding staff purchase scheme
- Bonuses paid twice yearly
- Work for an expanding & ambitious market leader
- 28 days annual holiday
- Workplace pension scheme
- We have fun at work!
*Employees become beneficiaries of the trust after 6 months service
Ongoing training will be provided to the successful candidate in any product areas that are required as well as on all company procedures, systems and practices.
HOW TO APPLY
To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Sales Staff [Epsom]”
This position is full-time and permanent.
If you don’t see a role that fits your skills and experience, we’d still love to hear from you. Feel free to send us your CV and a brief introduction, and we’ll keep you in mind for future opportunities.