Jobs at guitarguitar

Web Content Assistant
Location: Greater Glasgow (Linwood)

Job Description

Here at guitarguitar we are passionate about our online content and are looking to expand our team with the addition of a Web Content Assistant. We are looking for diligent, detail-oriented content creators to become key members of our web content team. You will be expected to work closely with our enthusiastic and friendly staff, liaise with internal departments, and communicate with external distribution companies. The end result should be an accurate, interesting product description accompanied by well-presented, industry-leading imagery.

Due to the specialist nature of this position, it is essential that you possess a strong knowledge of and familiarity with guitars and related equipment.

Responsibilities:

• Manipulating/Editing and uploading images to our content system
• Providing accurate product descriptions
• Ensuring the overall accuracy of all products and supporting text
• Producing new content and writing in an interesting and appealing manner

Experience and Skills

• Have a working knowledge of Photoshop, HTML, and Google Workspace (Gmail, Drive, Sheets, etc.)
• Have strong attention to detail
• Be very methodical, analytical and able to prioritise your workload
• Have the ability to write widely varying descriptions for very similar products
• Be logical and able to get to the bottom of issues and resolve problems
• Be a team player and a great communicator
• Be capable of periods of prolonged concentration when inputting accurate data for listings
• Have the ability to work collaboratively in a small team 

Salary and Benefits

• Competitive Salary
• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust *
• Bonuses paid twice yearly based on performance 
• Staff purchase scheme
• 28 days annual holiday
• Workplace pension scheme 

*Employees become beneficiaries of the trust after 6 months service

Schedule

Working 8 hour shifts, based at our Central Support offices in Linwood, your working week would be 37.5 hours per week.
Hybrid working may be considered on successful competition of the probation period.

HOW TO APPLY
We do not use any agencies so please apply by submitting your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Web Content Assistant [Linwood]” 

Location: Epsom

guitarguitar is looking to add a full-time member of staff to our team in Epsom.

As a member of our sales team, you will represent both guitarguitar, the UK’s biggest guitar retailer, and the legendary brands and manufacturers we partner with.

Essential to this role is an ability to sell, demonstrate products and excite and inspire the loyal customers who visit our stores and who make our business what it is.

You will be working directly under the supervision of our Store Management Team.

A successful candidate will:

• Have an excellent understanding of guitars, musical and recording equipment.
• Excel at demonstrating products to a good standard and always aim to inspire beginners and experienced musicians alike.
• Be confident dealing with our customers face-to-face, on the telephone, via email, and across social media.
• Be proactive in learning new products as and when they are released in order to keep up with an ever evolving market.
• Be passionate about making guitarguitar an outstanding place to visit for all things music-related.
• Take pride in finding great solutions for customers and working as part of a fantastic team.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust *
• Outstanding staff purchase scheme
• Bonuses paid twice yearly
• Work for an expanding & ambitious market leader
• 28 days annual holiday
• Workplace pension scheme
• We have fun at work!

*Employees become beneficiaries of the trust after 6 months service

Ongoing training will be provided to the successful candidate in any product areas that are required as well as on all company procedures, systems and practices.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Sales Staff [Epsom]”

This position is full-time and permanent.

Customer Sales Advisor - ONLINE

Location: Newcastle or Glasgow

About the Role

We’re looking for a sales-driven individual to join our team of online experts, connecting with customers via phone, email, and LiveChat. As a Customer Sales Advisor, your primary goal will be to drive sales by inspiring customers with your product knowledge, finding tailored solutions, and providing an exceptional customer experience that builds lasting relationships.

What We’re Looking For

If you have a passion for sales and a love for guitars, we want to hear from you. The ideal candidate will:

• Be motivated by hitting sales targets and exceeding customer expectations.
• Have a solid understanding of guitars, musical instruments, and the music industry.
• Be confident in selling and influencing customers over phone, email, and LiveChat.
• Possess excellent verbal and written communication skills, with the ability to excite and inspire.
• Stay proactive in learning about new products to stay ahead in a competitive market.
• Be a natural problem solver, focused on delivering outstanding solutions.

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
• Outstanding staff purchase scheme.
• Performance bonuses.
• 28 days annual leave, increasing with service.
• Workplace pension scheme.

Note: Employees become trust beneficiaries after 6 months.

How to Apply

Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: "Customer Sales Advisor - ONLINE."