Jobs at guitarguitar

Location: Camden

About the Role:

As a member of the Store Management Team the Assistant Manager (Stockroom) will oversee and guide the day to day function of our stockroom, storage and dispatching function ensuring the efficient, accurate and timely handling, processing, online fulfilment and storage of our inventory. 

Duties:

• Building and leading a highly efficient team in the back of house operations; training, managing timescales, coaching staff, working against business-wide metrics for excellence and sharing best practices.
• Delivering a highly organised and functional stockroom and dispatching operation. 
• Maintaining and improving organisation of the stockroom and running of the back of house goods in/ goods out procedures.
• Managing stock; using an intelligent and considered approach to maintain, question and develop stock management and our dispatch process.
• Improve working culture and practices within the team
• Manage and schedule stock takes and other stock management procedures to minimise Dispatch issue occurrence rate and improve overall health and accuracy of stock
• Provide shop floor management support when needed.

Responsibilities:

• The day to day running of the stockroom, working with the Store Management Team
• Lead, inspire and motivate the back of house team; helping and supporting them to achieve the store’s goals and meet company standards and objectives
• Improve and maintain stock accuracy. 
• Complete store admin accurately, ensuring compliance with company policies and procedures
• Maintain clean, organised and efficient stockroom

We are looking for someone who has excellent communication skills and enjoys interacting with others within the team and outwith. The successful candidate will have experience managing and operating in a busy retail stockroom environment.

You will be knowledgeable about and experienced with the products we sell as well as having a passion for empowering the musicians of today and tomorrow.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust, with entitlement to EOT bonuses.*
• Outstanding staff purchase scheme
• Performance-related bonus scheme 
• Work for an expanding & ambitious market leader
• We have fun at work and do what we love!

*Employees become beneficiaries of the trust after 6 months service

To be considered for this role you must…

• Be passionate about driving the commercial performance of the store on an individual and overall basis
• Think commercially and with a “customer first” mentality, aligning the Retail business for success and growth
• Be able to inspire, train, motivate and coach individuals and groups to improve their sales process and identify opportunities for sales through training sessions, providing written guidance as well as leading meetings and group sessions
• Be confident working within the Store Management team 
• Be competent in handling day to day escalations, complaints and operational challenges where necessary
• Possess excellent verbal and written communication skills.
• Have experience running and improving stockroom, Warehouse or retail back-end operations.

This is a full time position working 5 days from 7, the role reports to our Store Manager and Assistant Manager(s).

HOW TO APPLY

To apply, please submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “ Assistant Manager (Stockroom) - Camden.

Sales Staff (Part-Time) 15 hours per week

Location: Edinburgh

We have an exciting and rare opportunity to add a part-time member of staff to our team in Edinburgh.

Working Saturday and Sunday, as a member of our sales team, you will represent both guitarguitar, the UK’s biggest guitar retailer, and the legendary brands and manufacturers we partner with.

Essential to this role is an ability to sell, demonstrate products and excite and inspire the loyal customers who visit our stores and who make our business what it is. 

You will be working directly under the supervision of our Store Management Team.

A successful candidate will:

• Have an excellent understanding of guitars, musical and recording equipment.
• Excel at demonstrating products to a good standard and always aim to inspire beginners and experienced musicians alike.
• Be confident dealing with our customers face-to-face, on the telephone, via email, and across social media.
• Be proactive in learning new products as and when they are released in order to keep up with an ever evolving market.
• Be passionate about making guitarguitar an outstanding place to visit for all things music-related.
• Take pride in finding great solutions for customers and working as part of a fantastic team.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust, with entitlement to EOT bonuses*
• Outstanding staff purchase scheme
• Bonuses paid twice yearly
• Work for an expanding & ambitious market leader
• 28 days annual holiday, pro rata for part-time
• Workplace pension scheme

*Employees become beneficiaries of the trust after 6 months service

Ongoing training will be provided to the successful candidate in any product areas that are required as well as on all company procedures, systems and practices.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Sales Staff [Edinburgh]”

Customer Sales Advisor - ONLINE

Location: Newcastle or Glasgow

About the Role

We’re looking for a sales-driven individual to join our team of online experts, connecting with customers via phone, email, and LiveChat. As a Customer Sales Advisor, your primary goal will be to drive sales by inspiring customers with your product knowledge, finding tailored solutions, and providing an exceptional customer experience that builds lasting relationships.

What We’re Looking For

If you have a passion for sales and a love for guitars, we want to hear from you. The ideal candidate will:

• Be motivated by hitting sales targets and exceeding customer expectations.
• Have a solid understanding of guitars, musical instruments, and the music industry.
• Be confident in selling and influencing customers over phone, email, and LiveChat.
• Possess excellent verbal and written communication skills, with the ability to excite and inspire.
• Stay proactive in learning about new products to stay ahead in a competitive market.
• Be a natural problem solver, focused on delivering outstanding solutions.

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
• Outstanding staff purchase scheme.
• Performance bonuses.
• 28 days annual leave, increasing with service.
• Workplace pension scheme.

Note: Employees become trust beneficiaries after 6 months.

How to Apply

Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: "Customer Sales Advisor - ONLINE."