Extended Christmas Exchange Policy

We understand that many of the items purchased over the Christmas period are bought as gifts. To help take the stress out of present buying; we have extended our standard 30-day exchange policy over the festive period to give you peace of mind when ordering in-store or online. Therefore, unwanted gifts which are bought between the 27th September 2024 & 24th December 2024 (inclusive) can be exchanged for another product up to and including Friday 31st January 2025.

Christmas Exchange Overview:

• Items bought 27th September 2024 to 24th December 2024 are eligible for our Extended Christmas Exchange.
• This means that eligible gifts can be exchanged until Friday 31st January 2025.
• Items must be in their original unopened condition with original packaging.

The following items are not eligible for our Extended Christmas Exchange policy:

• Special Orders - Any order which has been specified or customized to a customer’s specifications.
• Hygienic Based Items - Specifically microphones, headphones or other products with a mouthpiece where the hygienic seal has been separated or broken.
• Software, Media and CDs - Where the packaging has been opened, copyright policies apply, or any product registered via digital or physical means.